Job Opportunity: ​Operations Manager

Operations Manager

St. Columba’s Episcopal Church ~ Washington, DC

St. Columba’s seeks an experienced full-time property management professional to maintain and improve our property as a vibrant community center for the congregation, nursery school, neighborhood, and city.

St. Columba’s is a thriving, urban congregation committed to proclaiming the Gospel through worship and ministry. Located in upper northwest Washington one block from the Tenleytown Metro, the parish has average Sunday attendance of 400; the nursery school serves 100 children 50 weeks per year. During a typical week the parish hosts more than 50 meetings, worship services and events. For information visit columba.org.

To carry out St. Columba’s mission, the Operations Manager (OM) is primarily responsible for providing excellent hospitality to those using the parish’s facilities. In collaboration with the Director of Finance and Administration (DFA), the OM works to ensure the smooth and efficient daily operation of the parish.The OM’s major responsibilities include: overseeing maintenance and improvement of the property, managing the facilities and parish calendar, supervising outsourced housekeeping service and administrative support staff, managing the front office and providing technology needs. The OM reports to the DFA, and supervises the Facilities Coordinator, the Welcome Official, and the Parish Office Administrator.

Essential Functions ~

Facilities Management – to maintain day-to-day operations and long-term care of the property

• Create and implement a long-term plan for property maintenance and improvements
• Assure that all maintenance and repairs are properly implemented by housekeeping and outside contractors
• Develop and administer policies and procedures concerning the use of all church properties and facilities
• Work with architects, contractors, and others in evaluation, planning, building, remodeling, and equipping church buildings
• Serve as project manager to the contracting officer (DFA) for large projects
• Oversee the development and implementation of security and emergency preparedness plans
• Maintain an inventory of church property and equipment
• Assure effective functioning and scheduling of property systems, e.g., HVAC, security, etc.
• Assure compliance with accessibility and health codes and best environmental practices consistent with civic regulations and parish values and goals
• Responsible for kitchen infrastructure/equipment to maximize operational systems, support food operations and to ensure quality and health standards are maintained
• Responsible for kitchen maintenance, health services certifications, and overall kitchen operations
• Conduct periodic quality assurance inspections and in charge of training and certification for kitchen operations, safety, and sanitation

Parish Calendar Management – to maximize and maintain proper utilization of the property

• Maintain the parish calendar and room reservations for both internal and external groups
• Actively seek and book external groups for maximum effective occupancy
• Interface directly with internal and external constituents to ensure room setup requirements are met
• Work directly with external vendors as required for events (caterers, bartenders, etc)
• Provide pricing, contracts, and invoices for external groups renting space at St. Columba’s
• Participate in parish and nursery school staff meetings as needed for effective coordination and communication of events
• Serve as primary contact for the scheduling of weddings and funerals

Staff Management

• Manage outsourced housekeeping service
• Schedule housekeeping service according to needs of the parish and nursery school
• Ensure that appropriate cleanliness standards are met
• Ensure that the Welcome Official is aware of nightly event needs
• Ensure that rooms/spaces are presentable and properly set up
• Order housekeeping supplies as needed, including paper goods for dining and events

Front Office

• Schedule, train, and supervise the Parish Office Administrator
• Manage contracts for office equipment and orders supplies as needed (fax, copier, postage machine, etc.)
• Establish systems for purchasing and inventory management for church ministries; maintain relationships with vendors
• Maintain the phone system: ensure voice mail messages, service times, etc. are up-to-date
• Maintain weekly service attendance data

Technology

• Maintain effective, up-to-date wired and wireless infrastructure
• Ensure delivery and support of technology operations and services (with internal staff or external contract)
• Maintain, provide support, train, and assist staff for effective use of online, web-based workspaces (Google, Microsoft 365, etc.)
• Provide IT support; train, and assist staff, including effective use of database applications, and serve as administrator of the member database (ACS/Realm)
• Manage the building automation system (BAS) to control HVAC
• Manage the security system to ensure plant safety and control access to church facilities
• Issue security credentials to staff and parishioners

Job Skills and Requirements ~

• A bachelor’s degree in business, hospitality, or property management OR equivalent experience
• Knowledge of computer systems (Mac/OS/iOS), electronic communication software, membership software (ACS), and financial reporting and accounting software (Intacct)
• Timely and consistent attendance
• Familiarity with church and/or work in non-profit environment

Core Competencies ~

• Excellent project and time management; detail oriented
• Excellent customer-service skills – working effectively with staff, parishioners, and the public
• Excellent interpersonal skills – hiring, supervising, team-building, and motivating others
• Takes initiative – problem-solving & decision-making

A competitive compensation package including full benefits is offered. Interested candidates should email a cover letter and resume to Greg Parker, Director of Finance and Administration, St. Columba’s Episcopal Church, [email protected].